Additional Information

Looking for more information?

See below for answers to additional questions.

Still have questions? Contact us.

Why should we choose TREX/MSM?

TREX/MSM is an experienced, dedicated, and meticulous team of professionals who consistently produce high-quality work. We’ve been providing association management, conference services, and technical solutions to the meeting and association industries for more than 26 years. We’ve worked hard to develop a detailed set of procedures to supply you and your members with a seamless experience. Our goal is to make your total member experience as effortless and smooth as can be. We’re especially proud of our custom online registration processing system, which is more crucial now than ever before.

How do you handle attendee or member issues that may arise?

We understand that your needs may shift, and we’ll work hard to exceed your expectations. If a situation arises that requires special attention, your project manager will work with you to determine the best course of action to resolve the problem in a timely, efficient, and constructive manner. We believe that communication is the key to conflict resolution, and we make ourselves available accordingly.

How do you keep our registration & membership data secure?

We keep your data* safe and secure by ensuring that all transmitted information is encrypted by a 128-bit RSA encryption-secure socket layer. All credit card and ACH information is stored encrypted. We perform daily virus definition updates and real-time virus scanning. We utilize 24/7 hosting, redundancy, and data backup with automatic daily and hourly backups of all data on secure and redundant web and database servers. We also control access to data by limiting administrator access with customized user accounts, view preferences, and security settings.

*for data and databases that are directly managed by TREX.

With which company am I contracting?

TREX and MSM are actually two companies who partner on many clients to provide seamless services.  Depending on your service needs, you will be issued a contract from one or both companies. In addition, if required for the services you seek, a letter of engagement will be issued from the independent accounting firm, as well as other vendors specific to your needs.

Our Services

We offer full-service association management and partial custom solutions, as well as conference registration and project-based consulting.

Association Management

From board governance and financial management to marketing, fundraising, and designing and executing educational programs.

Conference Registration

On-site support, registration management, and communication centralization.

Consulting

Project-based consulting on every aspect of association management.

Just a few of our satisfied clients

We have a proven track record in driving growth and building sustained success for our clients.

Contact Us Today!

We’re always happy to hear from you. Use the form on the right to get in touch, and we’ll get back to you as quickly as we can.

Location & Hours

1932 S. Halsted St., Suite 413
Chicago, IL 60608 USA

Monday - Friday: 9:00 AM - 5:00 PM CT/Central Time

Ph: +1-877-309-1565

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