FREQUENTLY ASKED QUESTIONS
Why should we choose your company?

We manage and provide registration support for highly successful meetings! We are a dedicated, meticulous group of professionals who consistently produce quality work. Our registration management expertise will make the total customer service experience for you and your attendees effortless. T-REX has been providing registration management, conference services, and technical solutions to the meeting and association industries for over 21 years. We've worked hard to develop a detailed set of procedures to supply you and your attendees with a smooth process. With the introduction of our custom online web registration processing system you will experience the power of online registration complemented by our registration management excellence.

Who will you assign as our project manager to deal with us on a day-to-day basis? Why will she/he will be the right person to handle our account?

While we take a team approach to all our client management, Kimberly Miller, co-owner of T-REX, will be the primary contact and will work directly with the administrator to manage your needs. She has a vested interest in managing your account with the highest standard of quality. She has experience working with both not-for-profit and corporate clients and has been involved in the meeting registration and registration technology industries for over twenty-five years.

How do you handle attendee’s issues that arise prior to, during, and after a meeting?

T-REX is a proactive, dedicated group of professionals who understands the needs of our clients. We work diligently to exceed your expectations. However, if a situation arises which needs special attention, your account manger will work with you to determine the best course of action to resolve the problem. Communication is the key to conflict resolution.

If the assigned account executive is unable to address our concerns, what steps do you take to rectify the situation?

Because your account manager is a co-owner of T-REX, you can be assured that a resolution will be achieved that satisfies all parties involved. We encourage you to assess our value on a regular basis, and we work to adapt our approach to meet your expectations. We frequently assess our own processes and work to minimize errors and increase efficiency. However, we are always open to new ideas. In 19 years of business, T-REX has never had an issue that could not be resolved with a win-win outcome.

Do you carry liability insurance? Please specify the minimum amount of coverage that you can provide.


T-REX will maintain liability insurance covering bodily injury (including accidental death) and property damage of not less than one million dollars per occurrence and employee dishonesty coverage in the amount of $250,000. T-REX will name your officers, directors, employees, members, volunteers, agents, representatives and affiliates as additional insured for provision.  T-REX will provide you with certificates of insurance showing coverage. You will not be responsible for providing workers compensation for T-REX employees or any of our subcontractors.

How do you keep our registration data secure?

We keep your data safe and secure by ensuring all information transmitted is encrypted by a 128 bit RSA encryption secure socket layer. All credit card and ACH information is stored encrypted. We perform daily virus definition updates and real-time virus scanning. We utilize 24/7 hosting, redundancy, and data backup with automatic daily and hourly backups of all data on secure and redundant web and database servers. Finally, we control access to data by limiting administrator access with customized user accounts, view preferences and security settings.